If your machine is damaged during shipping or has a factory defect, we will either exchange the broken machine for a new one or give you a full refund. Otherwise, all sales are final.
Please email our Support Team at reafit.com for all refund/exchange inquiries. At the start of the exchange process, we will send you a RAN# (return authorization number). Once we receive the damaged machine, we will ship a replacement. If the Reafit station is currently out of stock, you will have the option of receiving a full refund instead, or waiting until the machine is back in stock.